Privacy Policy

1. Introduction

Phueanchai ("we", "us", "our") is a family law practice located at 39 Thanon Chaiyaphum, Sri Phum, Mueang, Chiang Mai 50200, Thailand. We are the data controller for the personal information we collect through this website and in the course of providing our services.

We take the privacy of our clients seriously. Family law matters involve sensitive personal information, and we handle all data with care and discretion. This policy explains what we collect, why, and how we protect it. It applies to personal data collected via our website and during client consultations.

If you have questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Telephone number
• Postal address (where relevant to a matter)
• Details shared in consultations or via our contact form
• Website usage data collected via cookies (see Section 6)

We collect this information when you submit our contact form, telephone or email us, or engage us for a service. We do not collect sensitive personal data beyond what is necessary to assist with your legal matter.

Legal basis: We process personal data on the basis of your consent (contact form submissions), for the performance of a contract (when you engage our services), and where necessary for our legitimate interests in running a professional legal practice.

Retention: Contact enquiry data is retained for 12 months. Client matter records are retained for 7 years in line with professional obligations under Thai law, after which they are securely deleted.

3. How We Use Your Data

We use personal data to:

• Respond to your enquiries
• Provide legal services you have requested
• Prepare documentation relevant to your matter
• Communicate with you about progress on your case
• Comply with legal and professional obligations

We do not use your data for marketing purposes without your explicit consent. We do not sell personal data to third parties.

We may share data with court bodies, government agencies, or other parties where required by law or by the nature of the legal matter (e.g., filing custody documentation with relevant authorities). In such cases, we will inform you in advance wherever possible.

4. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, use, or disclosure. These include:

• Access to client records limited to relevant staff only
• Secure storage of physical files in locked premises
• Password-protected digital systems
• Regular review of our data handling procedures

In the event of a data breach that may affect your rights, we will notify you without undue delay and report the matter to the relevant authorities in accordance with the Personal Data Protection Act B.E. 2562 (Thailand's PDPA).

5. Transfers of Data

We do not routinely transfer personal data outside Thailand. Where a client matter involves parties in other jurisdictions, any cross-border transfer will be handled in accordance with the requirements of Thailand's PDPA and discussed with you beforehand.

6. Cookies

Our website uses cookies to understand how the site is used and to remember your preferences. Please see our Cookie Policy for full details, including how to manage your cookie preferences.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we no longer have a lawful basis to retain it
• Object to processing of your data in certain circumstances
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Office of the Personal Data Protection Committee (Thailand)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can address it.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised policy.

11. Contact

Data controller: Phueanchai
Address: 39 Thanon Chaiyaphum, Sri Phum, Mueang, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 53 602 471